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Troubleshooting GAT

Encountering an issue with GAT? Don’t worry – we’ve got you covered. This guide addresses common problems and provides step-by-step solutions to get you back on track quickly.

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Connection Issues

If you’re having trouble connecting to your data sources, try these steps:

If issues persist, please contact our support team with the error message and the steps you’ve tried.

Experiencing problems with your queries? Here are some common solutions:

No Results Returned

  • Verify that your data source is properly synced
  • Check if your query is too specific; try broadening it
  • Ensure you have permission to access the queried data

Unexpected Results

  • Double-check your query for typos or ambiguities
  • Verify the date ranges in your query
  • Check if there have been recent changes to your data structure

Slow Query Performance

  • Try simplifying your query
  • Check if you’re querying across a very large date range
  • Verify if multiple data sources are being queried simultaneously

Error in Natural Language Processing

  • Rephrase your query using simpler terms
  • Break complex queries into smaller, more specific questions
  • Check for industry-specific jargon that GAT might not understand

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Dashboard and Visualization Issues

Problems with your dashboards or visualizations? Try these fixes:

1

Dashboards Not Loading

Refresh your browser and clear your cache. If the issue persists, check your internet connection and try accessing GAT from a different browser.

2

Visualizations Not Updating

Verify that the data source is synced and up-to-date. Try manually refreshing the dashboard or rebuilding the visualization.

3

Incorrect Data in Visualizations

Double-check the query powering the visualization. Ensure that date ranges and filters are set correctly.

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Account and Access Issues

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Performance Optimization

If you’re experiencing general performance issues:

  • Limit the number of concurrent queries and data syncs
  • Optimize your queries to fetch only necessary data
  • Consider upgrading your GAT plan for improved performance and higher query limits
  • Regularly clean up unused dashboards and saved queries

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Still Stuck?

If you’ve tried these troubleshooting steps and are still experiencing issues, we’re here to help!

Contact Support

Our dedicated support team is ready to assist you. Please provide as much detail as possible about the issue, including:

  • Steps to reproduce the problem
  • Any error messages you’ve encountered
  • Screenshots of the issue (if applicable)
  • Your GAT version and browser information

Contact Support

Remember, we’re constantly working to improve GAT and appreciate your feedback. If you encounter any bugs or have suggestions for improvements, please let us know!